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Ask the Experts

Don't Forget to Ask one of Our Sales Team...

Pricing

  • Do you charge for an in‐home estimate? If so, does it apply to the cost of the purchase?
  • Does the price include installation? If not, what are the charges and procedures for installation?
  • How do I calculate how much flooring I'll need and can I sell back an extra (unopened) box of tiles?

Product Information

  • What are the strengths of one product choice versus another?
  • What are the guaranties and warranties on the flooring itself, on the padding and on the installation?
  • What features does this flooring have that make it easy to maintain?

Making the Decision

  • Can I take a sample home to view in the room?
  • Can I purchase a large sample size?

The Installation Process

  • What kind of padding or underlayment does this floor require?
  • What do I have to do to my current floors before installation?
  • How quickly will my flooring be installed after I place my order?
  • How do I minimize the number and placement of seams in my room?
  • Is this carpet available in a 15‐foot length to ensure fewer seams?
  • Who is responsible for removing and disposing of old carpet and padding?
  • Is there an additional fee for that?

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